Receptionists
Our receptionists are specially trained and are responsible for the smooth running of the practice. They are here to help patients, so please give them as much information as possible. Information provided by patients helps the receptionist and doctors to judge the order and urgency of calls, so do please expect to be asked. Such information will always be treated as confidential, as receptionists are bound by the same codes of conduct as the doctors. A leaflet explaining the practice policy for Protection and Use of Patient Information is displayed in our waiting room and a copy is included in the welcome pack given to all new patients.
The reception staff help the doctors carry out their work and they do a difficult job well. Please remember that patients may be unavoidably kept waiting at times, but please also remember that it is not the receptionist’s fault.